Disclaimer
The information contained in this website is for general information purposes only. The information is provided by KAWAI Musical Instruments Mfg. Co.,Ltd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of KAWAI Musical Instruments Mfg. Co.,Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, KAWAI Musical Instruments Mfg. Co.,Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Last update : 2015/1/1
Privacy Policy
This privacy policy sets out how KAWAI Musical Instruments Mfg. Co.,Ltd. uses and protects any information that you give KAWAI Musical Instruments Mfg. Co.,Ltd when you use this website.
KAWAI Musical Instruments Mfg. Co.,Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
KAWAI Musical Instruments Mfg. Co.,Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2010/04/14.
We may collect the following information:
・name and job title
・contact information including email address
・demographic information such as postcode, preferences and interests
・other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
・Internal record keeping.
・We may use the information to improve our products and services.
・We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
・From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
・whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
・if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at E-mail
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Last update : 2015/1/1
Privacy Policy for EEA Residents
KAWAI Musical Instruments Mfg. Co., Ltd. and its subsidiaries and group entities (hereinafter referred to as “We” or “Us”) may collect your personal data to provide our products or services to customers.
This Global Privacy Policy was established to ensure your personal data are processed appropriately as we recognize that protection of your personal data collected is our material corporate social responsibility.
We established the following Global Privacy Policy to process personal data in European Economic Area (EEA).
We
・Process personal data lawfully, fairly and in a transparent manner in relation to the general customer and persons from business counterparties, etc. (hereinafter referred to as “customers”)
・Process personal data only to the extent necessary for achieving the purposes specified in advance.
・Store personal data for the period necessary for achieving the purposes.
・Maintain personal data accurately and kept up to date to the extent necessary for the purposes.
・Process personal data by implementing appropriate technical and organisational measures.
The purposes of processing the personal data processed by us are as follows:
・For personal data of customers
(1) Responding to contract matters with customers (e.g. contacting regarding the transaction, procedures for payments,etc.) and customers’ requests, etc.
(2) Providing information through paying visits, sending brochures or emails, such as newsletters in relation to our products, music schools/physical education schools or event and campaign of our services, etc.
(3) Providing after-sale services, maintenance services, etc.
(4) Shipping our products and repaired items received from customers.
(5) Engaging in credit management and collection operations and performing credit assessment.
(6) Responding to applicants,etc.for the contest sponsored and operated by us.
(7) Implementing questionnaires ,monitoring investigation to analyze customer information with the aim of product development or improving customer satisfaction.
(8) Processing and managing application for a job in our group.
(9) Collecting and analysing technical information.
(10) Implementing designs, manufacturing and quality controls, etc. of our products.
(11) Other, processing for the purpose obtained prior consent from customers.
(12) Providing personal data to a third party for achieving one or more of the purposes (1) through (12) above.
We process personal data based on one of the following legal bases:
・We have obtained the consent of the customers or have communicated required matters to the customers in accordance with applicable laws and regulations.
・The processing is necessary to perform the obligations under the contract with the customers.
・The processing is necessary for us to fulfil its legal obligations.
・The processing is necessary to secure legitimate interests pursued by us.
We may collect the following data:
・Name, address, date of birth (age), gender, contact information (phone number, email address), affiliation (workplace, membership, position, school, etc.), information in relation to personal preference (favourite pastime, hobby, interest, sports, etc.), other information relevant to customer surveys and/or offers
・We do not provide personal data to a third party unless we obtain express consent from the customers or required by laws or regulations. If we provide personal data concerning the customers to a third party, we communicate the information of the recipient to the customers as part of the processing of personal data based on the applicable legal basis.
・If we transfer personal data from the territory of European Economic Area (EEA) to outside the EEA, we implement safeguards required under applicable laws and regulations.
The descriptions and source of personal data that we obtain from a third party are specified as follows:
・Personal data to be obtained from a third party
Name, address, date of birth (age), gender, contact information (phone number, email address)
Product information, other information in relation to service to customers
・Source of personal data
Musical instrument dealers, Music schools, etc.
We take appropriate actions on the customers’ requests on the processing of personal data concerning him or her in accordance with applicable laws and regulations. The requests of the customers include:
・Access to the personal data
・Rectification or erasure of the personal data
・Restriction on the processing of the personal data
・Lodging a complaint against the processing of the personal data
・Data portability of the personal data
・Withdrawal of consent on the processing of the personal data
・Contest against the processing of the personal data
Customers may lodge a complaint with the supervisory authority where the customers has his or her habitual residence concerning processing of customers’ personal data.
We use cookies on our website to enable more convenient browsing and understand how our websites are used. “Cookies” are small text files that are stored on your computer when you visit a website. Although our web server can identify your computer by using cookies, this allows you to efficiently access our web pages, and we will not use these for any other purposes. You can also choose not to accept cookies in your browser settings. Please see your browser Help how to change the settings. But please note that you may not be able to fully use several functions of our website if you do so.
We implement appropriate, necessary measures including measures against, including but not limited to, illegal access, computer viruses to prevent incidents such as loss, destruction, manipulation or leakage of personal data. We also provide appropriate, necessary supervision over its employees, contracted processors, etc. to ensure the protection of personal data.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2019 and when we make changes to this Statement, we will amend the revision date at the bottom of this page.
・Kawai Data Protection Office
Email: gdpr_dpo@kawai.co.jp
Last revised: 01/01/2019